Yes, please feel at ease when using MyEYE Styler products as we do not test on animals. We also do not work with any manufacturers that do animal testing. None of our raw materials or finished products are tested on animals. Products have only been tested on Humans ;)
Discount codes are only valid on full priced items and cannot be used on Sale, non-branded MyEYE Styler items or conjunction with any other code or promotional offer unless stated. If you are still having problems with using your code please email our customer service team on email@example.com
We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to.
The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order. Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
In this case, we’re not able to send you another one so it’s best to contact the postal service.
Yes! all orders will include tracking number. It will automatically be sent to your email you provide us with during checkout, you can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-4 business days to update depending on the shipping carrier. This is usually due to the high volume of dispatches on our warehouses every day.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us here after the estimated delivery time. You can also track your order by clicking here.
We're very sorry to hear that you haven't received your package yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out.
Please review the options below as it may help with locating your package.
A. Double check your shipping address.
We recommend to double check the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct.
Kindly note, in the instance that an incorrect shipping address was provided to us, MyEYE Styler cannot be held accountable for mis-delivered packages. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf.
Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please contact us with your order number and we'll be happy to ship you out another set to your intended address.
B. Check with your household members and your neighbors.
When a package is delivered, most carriers will simply deliver it to the address provided on the shipping label, and not necessarily to the recipient listed. Therefore, please check with your household members as there is a chance someone else may have accepted the package on your behalf.
We also recommend to check with your neighbors to see if anyone has accepted the package for you.
C. Check your mailbox and any safe drop areas around the parameters of your home.
In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). We still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home.
What does safe drop mean? Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package.
Please check around your porch, near your garage, and backyard entrance to see if the package is there.
D. For businesses - check with the security guard, mailroom, and front desk.
If your shipping address is to a business, there's a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.
E. For apartment buildings - check with security or front desk/concierge.
In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building's front desk or management office to inquire if they have received your package. F. Contact your local post offices. There's a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being 'Delivered'. We recommend to contact your local post offices of the carrier used to ship your products to inquire if they're holding your package. Be sure you're contacting the number of that exact post office, and not the general support line of the carrier.
Press 0 , then 0, then press 5, then 5, then 2
Press 0 at each prompt, ignoring messages
G. Wait 24-48 hours for your package to deliver.
On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update.
If you have done all of the above and still do not have your package, please contact us with your order number and we'll be happy to help you further.
Please note: We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by MyEYE Styler, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.
The speed of receiving your order can vary on a few things such as your shipping method choice and the location your order is being shipped to. We offer several different methods of shipping. Each shipping method has its own handling time/benefits that you may compare on our shipping page.
We ship from multiple warehouse which allows us to ship worldwide! Our future plans include opening more warehouses in the US to get faster shipping times and lower the price of shipping for US residents so you can expect your products at your door within 3 days.
If you plan to give one of our items as a holiday gift, we highly recommend making the purchase early as there is a risk of the item not arriving there on time! This is because some products are highly demanded during the holiday season therefore there might be some disturbance with the available stock quantity. However, do not worry as we are usually ready to take huge orders and won’t take as much time to process it. We will also keep sending updates about your order and hopefully your shipment would make it in time. Check out our shipping method comparison here. We are not held responsible for items that do not arrive before specified dates.
We ship our products to most countries. You can see the list of countries in the checkout page. If you do not see your country as an option during checkout, please contact us, and we will look into it for you.
You should first know what product are you willing to buy. After that go to that product page and follow the steps: Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag. The shopping bag will popup (if the cart did not open you can click on your shopping bag in the top right corner of the page and it will show) with the total amount to pay and checkout button.
Step 2: Now you can either "Continue shopping” or click on the “Checkout” button to proceed to checkout.
Step 3: Click "Checkout" or "Express Checkout with PayPal" by clicking on one of those buttons you will be redirected to the checkout page, while there you need to complete all details requested from you on the form including shipping address, billing address and add a form of payment. You will have an option to open a MyEYE Styler account and benefit from discounts, newsletters and new product and service release. Members-only coupons/offers, but also you can accumulate reward points and obtain credit on current orders.
Step 4: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order within seconds. If you haven't received that email please check in spam folder and verify the email address you typed on the order confirmation page so we can contact you in any case.
Step 5: Shipments will be dispatched from our warehouse within 1-4 business days (excluding pre-order and backorder items purchased) . You will receive immediately as your order dispatched a valid tracking number that will show record within 48 hours on the tracking link attached in that email. if in any case your order is delayed more than that you can reach our customer service team by clicking here.
Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “Checkout” button located inside the cart. Go to cart by clicking on the top right bag icon and scroll down to checkout. This way you can save on any additional items and save time.
MyEYE Styler order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. We receive a lot of orders and we are unable to go though them individually as this will cause delays to all other orders. Please review your items before completing your orders.
MyEYE Styler is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache. If you continue to face problems, please send a screenshot of the error to us by clicking here and we will assist you.
What does this mean? Don’t worry! This is a completely normal situation. This just means that different items of your order may have simply been shipped from our different warehouse locations or have a delay due to pre-order, sale items or back-order products need to be replaced on a weekly routine to keep the product quality fresh and non-expired.
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud. To verify these details, please simply respond to the email that was sent to you from a Support Representative at MyEYE Styler.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
Use our comprehensive Search feature located in the upper right corner of our site to find the exact product you are looking for. You can then browse through the results that fit your criteria. You can enter a product name, item number or any portion of the product description (color, finish, etc). You will then be able to browse through the results.
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. Please also check the ingredients listing before completing your purchase to identify any allergens.
After you have found the product you were looking for, you can read about the benefits as well ingredients and tips on the product detail page. There will be a brief description of the product, and as you scroll down the page there will be additional details highlighting the benefits as well as videos with tips and tricks when available.
Our website carries a large assortment of products. Many of our products are seasonal exclusives and once they are out of stock they will most likely not return. Occasionally an item in our standard selection may be temporarily out of stock. We recommend that you check back on a weekly basis to see which items are back in stock. Our website may contain inaccuracies that relate to availability. These occasions can cause an item or order to be cancelled. We apologize for any inconvenience. At this time, we do not have a backorder system.
The swatches on our website represent our colors as close as possible, however the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc.
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. MyEYE Styler reserves the right to request additional identification. If necessary, we will contact you by e-mail.
No card information is ever saved at MyEYE Styler and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. MyEYE Styler does NOT keep credit card information on record.
Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.
Also, please ensure that your credit card is not restricted to making international purchases. MyEYE Styler is a United States based company. You can also try going through the regular checkout or PayPal checkout as a payment option. Kindly note, our online checkout system does not allow for payments to be split on two cards.
If you are ordering outside of United States, your credit card company or bank might charge you a fee of $1-$10 that might display as if it was charged by MyEYE Styler. This fee is not charged by MyEYE Styler as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by MyEYE Styler. Please contact your credit card provider or bank directly in regards to this charge.
Please confirm if you received an email confirmation via the email address you entered. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
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